Contact GlowCode Sales:

sales@glowcode.com

Contact GlowCode Support:

support@glowcode.com

First please read:
   GlowCode main menu > Help >
      Quickstart Profiling
      Quickstart Leak Detection
      Troubleshooting Checklist

In your email to support, please tell us:
Which GlowCode build number are you using? (see Help > About)
Are you using the GlowCode x64 or x86 installation?

Which version of Windows are you using?
Include operating system version & service pack. (Start > Run > winver)

Are you using Visual Studio? Which version & service pack?

Which .NET Framework version & service packs are installed on your machine?
For instructions, see http://msdn.microsoft.com/en-us/kb/kb00318785.aspx.

Is your target application x64 or x86?
Is your target application native, managed, or mixed?